@@ -59,6 +59,54 @@ and non-compliant users.
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7 . Select a username to view more details about their compliance status, and for
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steps to resolve non-compliant users.
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+ ## Understand compliance status
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+ Docker evaluates compliance status based on:
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+ - Compliance status: Whether a user has fetched and applied the latest settings. This is the primary label shown on the reporting page.
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+ - Domain status: Whether the user's email matches a verified domain.
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+ - Settings status: Whether a settings policy is applied to the user.
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+ The combination of these statuses determines what actions you need to take.
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+ ### Compliance status reference
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+ This reference explains how each status is determined in the reporting dashboard
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+ based on user domain and settings data. The Admin Console displays the
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+ highest-priority applicable status according to the following rules.
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+ ** Compliance status**
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+ | Compliance status | What it means |
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+ | -------------------| ---------------|
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+ | Uncontrolled domain | The user's email domain is not verified. |
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+ | No policy assigned | The user does not have any policy assigned to them. |
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+ | Non-compliant | The user fetched the correct policy, but hasn't applied it. |
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+ | Outdated | The user fetched a previous version of the policy. |
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+ | Unknown | The user hasn't fetched any policy yet, or their compliance can't be determined. |
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+ | Compliant | The user fetched and applied the latest assigned policy. |
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+
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+ ** Domain status**
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+ This reflects how the user’s email domain is evaluated based on the organization’s domain setup.
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+ | Domain status | What it means |
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+ | ---------------| ---------------|
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+ | Verified | The user’s email domain is verified. |
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+ | Guest user | The user's email domain is not verified. |
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+ | Domainless | Your organization has no verified domains, and the user's domain is unknown. |
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+ | Unknown user | Your organization has verified domains, but the user's domain is unknown. |
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+
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+ ** Settings status**
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+ This shows whether and how the user is assigned a settings policy.
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+ | Settings status | What it means |
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+ | -----------------| ---------------|
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+ | Global policy | The user is assigned your organzation's default policy. |
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+ | User policy | The user is assigned a specific custom policy. |
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+ | No policy assigned | The user is not assigned to any policy. |
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+
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## Resolve compliance status
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To resolve compliance status, you must view a user's compliance status details
@@ -80,8 +128,8 @@ Desktop settings reporting dashboard. Select a compliant user to open their
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compliance status details. Compliant users have the following status details:
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- ** Compliance status** : Compliant
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- - ** Domain status** : Verified domain
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- - ** Settings status** : Compliant
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+ - ** Domain status** : Verified
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+ - ** Settings status** : Global policy or user policy
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- ** User is compliant** indicator
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No resolution steps are needed for compliant users.
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