Tickets in Github #29
Description
Some remarks on the ticket section in https://gig.gitbooks.io/agile/content/tickets_tasks.html after trying to implement this at Open vStorage:
- At OVS we need the possibility to apply a different process between critical/urgent and minor bugs:
- Urgent/Critical should wake up support people even in the middle of the night
- Minors should not wake up the support people.
- Doing this based on the labels is tricky:
- labels are optional
- labels can be added post creation of the ticket (adding a label doesn't trigger anything)
- Some basic functionality is missing:
- escalation when ticket is too long in a certain state
- time tracking to see how long some one worked on a ticket