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Troubleshooting guide

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Gersh Payzer edited this page Apr 19, 2018 · 11 revisions

I can't connect to Mixer Double check that you have linked your Mixer account to Unreal. You can check by going to Edit > Project Settings, then selecting Mixer Interactivity under the Plugins section. Double check that it says "Logged in as " in the Game Binding header.

My game runs slowly
Unreal throttles the Editor by default when the Window is not in focus. To turn this setting off you can:

  1. Go to Edit > Editor Preferences....
  2. Uncheck the Use less CPU when in Background checkbox. Please note, this use more battery life and system resources.

I can't get to the web browser because I can't see my cursor
Unreal hides the cursor by default. To show the cursor, press Shift + F1.

Can't Broadcast from Xbox One If you cannot broadcast from Xbox One, make sure:

  • You are signed in.
  • Your game has a Title ID and Service Configuration that you have access to.

Incidents
If you are noticing something that isn't covered by this guide, it's possible there is a site incident. You can check for incidents here: https://status.mixer.com/. Examples include slow response times for APIs or not being able to broadcast.

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