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2 accounts, one disappearing randomly #5093

@mathiskir

Description

@mathiskir

Steps to reproduce

  • Install NC Talk for Android
  • Add 2 Accounts (mine are from different nc instances)
  • either Close the App, reopen
  • or don't use it for a couple hours and reopen
  • or try changing accounts quickly (just worked for me)

One account should disappear immediately or after some time
For me its always the 2nd added account that disappears
I can't seem to really find a pattern

Expected behaviour

Both accounts stay in the menu and don't disappear

Actual behaviour

one disappears, randomly reappears and sometimes I can't even re-add it

Device brand and model

Samsung S20 FE

Android version

Android 13 / One UI 5.1

Nextcloud Talk app version

21.1.0

Nextcloud server version

//

Talk version

//

Custom Signaling server configured

None

Custom TURN server configured

None

Custom STUN server configured

None

Android logs

Meta-Information

Erzeugung des Systemberichts

28.06.2025 17:00:35

Telefon

Gerät

samsung SM-G781B

Android-Version

33

Google Play-Dienste

Google Play-Dienste sind verfügbar

App

App-Name

Nextcloud Talk

App-Version

v21.1.0

Build flavor

gplay

Batterie-Einstellungen

Batterieoptimierung wird ignoriert, alles in Ordnung

Benachrichtigungsberechtigungen

Benachrichtigungen werden gewährt

Anrufbenachrichtigungskanal aktiviert?

Ja

Nachrichtenbenachrichtigungskanal aktiviert?

Ja

Firebase-Push-Token

fIwAf...

Neueste Firebase-Push-Token-Generation

Unbekannt

Neuester Firebase-Push-Token-Abruf

28.06.2025 17:00:18

Registrierte Benutzer

2

Aktuelles Konto

Server

https://nc.censored.de

Benutzer

Mathis Kirchner

Benutzerstatus aktiviert?

Unbekannt

Server-Benachrichtigungs-App installiert?

Ja

Aktuelle Push-Registrierung am Server

28.06.2025 17:00:21

Aktuelle Push-Registrierung beim Push-Proxy

28.06.2025 17:00:22

Serverversion

30.0.10

Serverversion von Talk

20.1.7

Signalisierungsmodus

Intern

Server log

Additional information

The log shows 2 accounts, but only one is shown in the UI.

Image

Metadata

Metadata

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    1. to developAccepted and waiting to be taken care of (should be only set by nextcloud employees)bugSomething isn't working

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