Amazon Pinpoint Challenge

In this challenge, we're going to explore Amazon Pinpoint to send SMS messages.

Level 0: Prerequisites

Install SDK & Tools

Make sure the following tools are installed.

• Download and install the .NET Core SDK
• Download and install Git Command Line Interface

Setup AWS Account and CLI

The challenge requires an AWS account. AWS provides a Free Tier, which is sufficient for most challenges.

• Create an AWS Account

Clone GitHub Repository

Next, you will need to clone this repo into your working directory:

git clone https://github.com/LambdaSharp/Pinpoint.git

Setup LambdaSharp Deployment Tier

The following command uses the dotnet CLI to install the LambdaSharp CLI.

dotnet tool install --global LambdaSharp.Tool

NOTE: if you have installed LambdaSharp.Tool in the past, you will need to run dotnet tool update -g LambdaSharp.Tool instead.

The following command uses the LambdaSharp CLI to create a new deployment tier on the default AWS account. Specify another account using --aws-profile ACCOUNT_NAME.

lash init --quick-start

Level 1 - Setting up SMS

1. Create a new project with AWS Pinpoint found in the AWS console
2. Configure SMS & Voice
   • Request a long code.
3. Send a simple test message to your mobile phone

Level 2 - Launching a Campaign

1. Create a segment a. Use Import CSV file b. Download the example CSV for formatting c. Update the CSV file with mobile numbers & names for all group members - Use International phone numbers notation (e.g. 16195551234)
2. Create a template that dynamically uses an attribute from your segment
3. Create a campaign using the segment and template you created
4. Choose to launch campaign immediately to get your personalized text message!

Level 3 - Two Way Customer Communication

1. Go to the SurveySms/function.cs file and update APP_ID with the Project ID from the web console
2. Deploy the LambdaSharp project

lash deploy

NOTE: Please wait for deploy to finish before moving to the next step

• Enable two-way SMS by going to Settings > SMS and voice > click on your long code number then enable two-way SMS
• Select the SNS topic with My.Pinpoint in the title
• Reply to the text from your long code number and see the message appear in your CloudWatch logs. (Go to CloudFormation > My-Pinpoint > Resources then click on the SurveySmsLogGroups) link

Here is an example of what a message looks like:

{
  "originationNumber": "+XXXXXXXXXX",
  "destinationNumber": "+XXXXXXXXXX",
  "messageKeyword": "keyword_045616484003",
  "messageBody": "This is my response ",
  "inboundMessageId": "8dc9d631-9133-5232-82a8-808675b4c07b",
  "previousPublishedMessageId": "k7hd8hsna3vr9oqf49seqd5opnq302n64divurg0"
}

• Respond to the long code phone number with a question to the customer (via SMS in lambda function).
  • Checkout the SDK information: https://docs.aws.amazon.com/pinpoint/latest/developerguide/send-messages-sms.html

Level 4 - State management

• Ask 5 questions to a customer via 5 separate SMS messages. They must respond to each question before moving to the next.
• Provide a summary to the customer at the end of the 5th question.

Resources

https://docs.aws.amazon.com/AmazonS3/latest/dev/UploadObjSingleOpNET.html https://docs.aws.amazon.com/AmazonS3/latest/dev/RetrievingObjectUsingNetSDK.html

BOSS - Completion Event

Based on level 4, send an event to AWS Pinpoint notifying that the customer completed the survey. Show this to us at the end of the night!

Resources

https://docs.aws.amazon.com/cli/latest/reference/pinpoint/put-events.html https://docs.aws.amazon.com/sdkfornet/v3/apidocs/items/Pinpoint/TPinpointClient.html https://docs.aws.amazon.com/sdkfornet/v3/apidocs/items/Pinpoint/MPinpointPutEventsPutEventsRequest.html

Tear down is important

• Go to Pinpoint > All projects > LambdaSharp > Settings > SMS and voice
• Select the phone number and click Remove long code