add description how to get a service request number

Author: mcalmer

modules/administration/pages/support.adoc

@@ -1,15 +1,27 @@
 [[support]]
-= Collect and Upload Support Data from {productname} to SUSE
+= Support
 
 When you manage systems in {productname} where you are entitled for support from SUSE, you can
 get the support data like `supportconfig` or `sosreport` from the managed client and upload
-it directly to SUSE using the Support Case Number.
+it directly to SUSE Global Technical Support.
+
+== Creating a service request number
+
+Before handing over the support data to Global Technical Support, you need to generate a service request number first.
+
+To create a service request, go to https://scc.suse.com/support/requests and follow the instructions on the screen.
+Write down the service request number.
 
 [NOTE]
 ====
-You first need to open a support case in SCC to get the case number.
+Privacy statement
+
+SUSE treats system reports as confidential data. For details about our privacy commitment, see https://www.suse.com/company/policies/privacy/.
 ====
 
+
+== Collect and Upload Support Data from {productname} to SUSE
+
 .Procedure: Collecting the Support Data and upload them to SUSE via the {productname} {webui}
 
 
@@ -28,7 +40,8 @@ You first need to open a support case in SCC to get the case number.
 ====
 Supported Products where support data can be collected are: {productname} Proxy, all SLES and openSUSE, SUSE Liberty and compatible OSes as well as Ubuntu and Debian.
 {productname} Server when it is registered as Peripheral Server in a Hub Scenario.
-===
+====
+
 
 [NOTE]
 ====