[coc-incident-resolution-ombuds] Adding revised text and new process with tEQuitable #354
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| * Resolution at the end of the process. | ||
| Participants are encouraged to try to resolve issues themselves if they feel safe doing so. Participants are encouraged to contact an ombuds at tEQuitable for guidance, support, and resources as they navigate an incident and attempt to resolve it directly. tEQuitable is a third-party service offering confidential guidance. They will not report details of an incident back to W3C except in the case of an immediate safety risk. (See tEQuitable FAQ.) Participants may also contact a chair or W3C Staff contact for help, as needed. | ||
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| Depending on the severity of the situation, it may not be appropriate to attempt to resolve the issue informally or in the context of the group, with or without the guidance of an ombuds. Participants who choose to raise a formal complaint (add link to formal complaint section) should do so. Report an incident as soon as possible if they feel unsafe or threatened by the behavior or actions of other W3C participants. |
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The last sentence here seems grammatically off. Maybe you meant to delete "should do so" and merge the two?
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Just fixed this, let me know if this addresses the awkwardness.
| * Response to report within two business days. | ||
| * Incident is discussed by the reporter, parties involved, and those reported to. Impact is shared and a resolution is proposed and discussed. | ||
| * Resolution at the end of the process. | ||
| Participants are encouraged to try to resolve issues themselves if they feel safe doing so. Participants are encouraged to contact an ombuds at tEQuitable for guidance, support, and resources as they navigate an incident and attempt to resolve it directly. tEQuitable is a third-party service offering confidential guidance. They will not report details of an incident back to W3C except in the case of an immediate safety risk. (See tEQuitable FAQ.) Participants may also contact a chair or W3C Staff contact for help, as needed. |
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Are ombuds supposed to only be contacted if the participant is supposed to resolve the issue by themselves? This paragraph seems to imply that. What is the participant supposed to do if they don't feel comfortable resolving by themselves?
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Please see w3c/PWETF#435
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It seems that the path forward for someone who identifies a pattern of abuse, and wants it investigated and stopped, but does not want to resolve this issue themselves because it puts them at risk, is to contact Christine or Catrina. What if the person is uncomfortable or distrustful of the Team and wants an independent third party to navigate the situation? (This is a situation one of our colleagues has been in for some time now, and asked for help with; and I don't know how to advise them under the circumstances. They've been waiting patiently for the ombuds program to start, but it seems that won't be able to help?) Also, from the perspective of a global community, having the only escalation contact for any conflicts to both be white, female Americans ... maybe some cultural diversity here would be helpful. Does the Team have any non-Americans who could also take up this role? If not, is it something the AB could help with? (These are not questions that need to be addressed in this PR, but were raised by reading it.) |
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@fantasai That is a totally valid question and I don't want it to get lost when we merge this PR, can you file an issue in the PWE repo? |
Co-authored-by: Ted Thibodeau Jr <[email protected]>
This PR covers the revision of the document based on the addition of the new ombuds process with tEQitable, as well as some editorial suggestions.
Instead of merging PR #337 to an older version of the document, I have adopted the changes to the introduction in this PR. We have not adopted the change with the "in exceptional circumstances..." text as that line is no longer needed in the document as a whole.